What Information We May Collect?
Information Provided to Us
When you log in to our Site, your Personal Information is automatically collected and stored in our database.The information so collected may include your system’s information including your system’s IP address, operating system, the time you spent on our site, the browser on which you accessed our site, etc.
We also collect and store the information about your interactions with consumer service which include the date & time, and the objective for contacting us, transcripts of any chat conversations, and if the conversation takes place over the phone, we may also store your phone number, call recordings.
When you visit our site using your computer/laptop or mobile device, we may also collect and store information about the model, operating system used, IP address, IMEI number, address of device’s wireless network, mobile phone, and network information, etc.
"Cookies" are used to save & store visitors’ choices and track how often they visit the site. This helps us make our visitors’ experience more interactive and improve our services to our customers. You can set your browser to inform you whether you want to accept the cookies when sent to you. Cookies are used to track the pages of the websites you've got visited and enhance our Site as a good way to deliver a higher and extra custom-designed service. Web beacons are electronic images that can be utilized in our offerings or emails and assist send cookies. This helps us count visits, and keep track of utilization and marketing campaign effectiveness.
Information We May Receive From Others
We may also receive personal information from our third-party suppliers, including:Account information, purchase or redemption information, and page-view information from some merchants, search results, and links, including paid listings.We select partners who make our services available on their devices, who offer co-branded services, or who engage in joint marketing activities.
How We May Use Information Collected?
We want your personal details, bank details, and account records to maintain our relationship with you and provide better services to you. We may also use this information to inform you of our new product launch and offerings and schemes and for different purposes. This depends on the situation in which we might use your Personal Information. The circumstances in which we may process your personal information may include as follows:
Communicate, maintain and improve customer relationship with you
When we need to respond to your queries, inquiries, or complaints and therefore need to resolve any issue or disputes that may arise with any dealings with us
When there is a new product launch and we want to inform you of offerings, schemes, assess, process, and provide products, services, or facilities to you
When we need to maintain & update internal record keeping for administrative purposes When we would like to come up with information or updates on our products, services, upcoming promotions, or events we organize from time to time When we have to undertake market research/surveys, marketing analysis demographic profiling of customers, seasonal sales analysis of the product and consumer behavior We use your personal information to process payments or commercial transactions, comply with regulatory requirements, prevent fraud and illegal activities
How Your Information is Protected?
At the time of order confirmation, we only show only last 4 digits of your credit/debit card numbers. But we need to provide the whole credit/debit card number to the credit card provider, the bank that provides you the card. The personal information you share with us is stored on our secured servers. There are appropriate security measures in place to ensure the protection of your personal information against unauthorized access or alteration, disclosure, or destruction of data.
All appropriate physical, electronic and managerial procedures are followed to protect and secure the information from unauthorized access. However, it is also important for you to protect your password and credentials from unauthorized access. It is advised that you log out after you finish transactions.We cannot guarantee that the website will be error-free or uninterrupted. We will not be liable for any damages that may result from the use of electronic communication means, including, but not limited to, damages resulting from failure or delay in transmission of electronic communications, or interception or alteration of electronic communications by third parties. We shall not be held responsible for a computer program for electronic communication and transmission of viruses.
Disclosure of Personal Information
Your personal information is collected only with the objective of doing business with you and enabling us to deliver better services to you. We don’t in any circumstances sell your personal information to any third party.
We may need to share your personal information with other organizations in certain circumstances, such as law or public authority demands it, when we need to establish, exercise, or defend our legal rights including for the purpose of preventing fraud. We also may need to share your personal information with our internal staff for data processing and storage providing access to our services, customer support, and improving service delivery based on your feedback.